Client Services
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For assistance with your order, sizing or product care, contact info@imperia.store. Please include your order number when contacting us about a purchase.
Orders & delivery
For help with an existing order or a delivery question, email Client Services with your order number and the details of your enquiry.
Returns
To enquire about a return, contact Client Services with your order number and the item you would like to return. We can help with the next steps.
Payments
The payment options available for your order are displayed at checkout. If you experience a payment issue, contact us for assistance. Please do not send card details by email.
Product care
Always follow the care label supplied with your item. For advice about a specific material or finish, contact us with the product name.
Frequently asked questions
Visit our FAQ for further information, or email Client Services if you need additional assistance.